Patient Guide Overview
Welcome to our Patient Guide and Hospital Policies. Here, you'll find essential information to help you navigate your care experience and understand our hospital's procedures.
Understanding Our Hospital Policies and Procedures
Our hospital policies are designed to ensure your safety and comfort. Please review the following guidelines to familiarize yourself with our practices.
Visiting Hours
Visiting hours are from 7 AM to 7 PM daily.
Patient Rights
Patients have the right to respectful and dignified care.
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FAQs
Find answers to your questions about patient care and hospital policies.
Visiting hours are from 7:00 AM to 7:00 PM daily. Please note that only two companions are allowed to stay with the patient overnight, and children are not permitted to visit.
Some doctors, particularly those with specialized fields like Neurodevelopmental Pediatrics or those with limited schedules, require appointments. It is always recommended to call the clinic's contact number in advance to confirm the doctor's schedule and check if you need to book an appointment.
Yes, our Emergency Room, Clinical Laboratory, and Radiology Department are all operational 24 hours a day, 7 days a week, to handle urgent medical needs.
We are accredited with a wide range of HMOs, including Medicard, Philcare, Intellicare, Cocolife, Maxicare, and many others. You can find the complete list of accredited HMOs in our information guide or inquire at our Admitting/HMO office.
Upon admission, please inform the Admitting Section that you are a PhilHealth member. You must submit all necessary documents as soon as possible. Your PhilHealth benefits can only be deducted from your bill once the documents are complete.
If your documents are incomplete, you will be required to pay the full hospital bill. The PhilHealth deduction cannot be applied without the complete requirements.
The Billing Section is open from 8:00 AM to 12:00 NN and 1:00 PM to 5:00 PM.
Have Questions? We're Here to Help!
Reach out to us for any inquiries or clarifications about our hospital policies and procedures.