Our Hospital Policies

At Nueva Ecija Medical Center, we believe that exceptional healthcare is a partnership. To ensure a safe, respectful, and effective healing journey, we want to empower you with a clear understanding of your rights as a patient and your responsibilities in your care. This guide outlines the mutual commitments that foster trust and support your well-being throughout your stay with us.

You have the right to communication in a language you understand.


You shall not be discriminated against based on race, gender, disability, sexual orientation, or social status.


You have the right to be treated with respect and compassion in a clean, free, and safe environment.


You have the right to choose and know the name of the doctor and staff primarily responsible for your health while in the hospital.


You have the right to receive information from your doctor regarding your illness and the method of treatment.


You have the right to timely response to your needs.


You have the right to be informed about all procedures used in your treatment, including benefits, possible complications, and corresponding costs.


You have the right to know about other alternative methods of treatment, including the option of not receiving treatment and its possible outcomes.

You have the right to the confidentiality of personal information and medical records.


You have the right to the confidential handling of all health information.

Written permission is required before any information about your health can be shared with others.


You have the right to leave the hospital even without the doctor's consent.


You have the right to know and receive an explanation of all hospital expenses and charges.


You have the right to allow family and other visitors based on your ability to receive visitors and in accordance with hospital policies.


You have the right to express complaints regarding the care and services you receive without fear, and to receive appropriate response from the hospital.

Provide complete and accurate information about your health, including past and present medications, hospital stays, other forms of treatment, surgeries, and allergies.


Get to know the doctors, nurses, and other hospital staff responsible for your care.


Follow the treatment plans and instructions of your doctors and other healthcare providers for the proper administration of care and medication.


Participate in making decisions regarding your health.


Promptly settle all financial obligations in accordance with hospital policies.


Follow the hospital’s rules and regulations.


Be considerate and respectful of the rights of other patients, hospital personnel, and staff, including guidelines on noise, smoking, and receiving visitors.


Comply with all hospital policies.